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  • Front of House Manager

Our client, is a much-loved boutique townhouse hotel and spa with 40 guestrooms, restaurant, private-dining spaces and a renowned cocktail bar in the heart of the city of Bath. Due to an internal promotion they are looking for an Front of House Manager to join their team. You will be managing a small team, inspiring, leading and motivating so others can perform at their best.

As the Front of House Manager, you will be managing the Front Office Teams, ensuring the guest experience is always an exceptionally high standard. You will be an integral part of a dedicated team that is responsible for managing the first & last impressions of their Guests

Ideally you will have previous experience of working in 4*/5* hotels, luxury hospitality or similar, be outgoing, personable, enthusiastic and confident in your ability to be able to help this busy hotel and maintain their excellent service standards.

Although the hours will vary and include evenings and weekends you will only work five days a week

Key responsibilities include:

  • Overseeing the Front Office operation
  • Evaluating levels of Guest satisfaction and monitoring trends
  • Ensuring regular and VIP Guests are recognised
  • Maximising room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Setting departmental objectives, work schedules, policies, and procedures
  • Monitoring the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensuring Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintaining good communication and working relationships with all hotel departments
  • Monitoring staffing levels to meet business demands
  • Conducting monthly communication meetings and producing minutes
  • Managing staff performance issues in compliance with company policies and procedures
  • Recruiting, managing, training and developing the Front Office team
  • Complying with hotel security, fire regulations and all health and safety legislation
  • Acting in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assisting other departments

Key skills & requirements:

  • Previous experience in a similar role
  • Previous experience of managing a team
  • Outstanding time management and organisational skills
  • Excellent communication and interpersonal skills
  • Cool, calm and collected under pressure
  • Strong attention to detail
  • Excellent spoken and written English
  • Enthusiastic and eager to learn
  • Genuine belief in delivering great customer service
  • Be self-motivated
  • Able to drive new initiatives
  • Friendly and outgoing
  • A “will do” attitude

It may be an advantage if you:

  • Had experience with Opera PMS

In return our client offers:

  • A basic salary of circa £23,000 per annum
  • Detailed training and unlimited career progression
  • Staff discounts
  • 28 days’ holiday
  • Uniform
  • Full workplace pension scheme
  • Flexible hours
  • A key role within a dynamic, forward-thinking hotel operation
  • Excellent progression opportunities
  • 5 day working week

If you feel you match or indeed exceed these requirements and wish to apply, please send us your CV along with a covering letter quoting reference number RD2145

Noble HR Solutions trading as Recruitment Doctor is acting as an Employment Agency in this matter.

Reference :
RD2145
Contract :
Permanent Full Time
Wage :
circa £23,000
Working place :
Bath
Creation date :
10/16/2019
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