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  • Sales Administration Manager

With 20 years’ experience in radio communications, our has an established client base, and great reputation throughout the UK. They have experienced a sustained period of growth, circa 500% in the last 5 years and as a result of their organisational growth and continued development they are looking to appoint a Sales Administration Manager to lead and grow a team of administrators. Based at their Head Office on the Wirral, you will be supporting a busy Sales team, working across 3 core business units.

The main purpose of the role is:

  • Responding to customer enquiries via e-mail (outlook), phone or live chat
  • Tracking and monitoring conversion rates and direct improvements to company websites in order to enhance the customer journey and sales conversions through different distribution platforms
  • Analysing the customer journey through our other various digital platforms
  • Answering the phone with confidence
  • Supporting the Sales team by gathering information by phone or email and setting these details in our in-house system.
  • Qualifying and distributing sales leads for the team.
  • Sending quotes to customers and following up trying to close the sale.
  • Meeting Quarterly Targets made up of Revenue/Profit, Trust Pilot and other platforms.
  • Processing Online orders through OrderWise and Syrinx.
  • Gaining product knowledge.
  • Obtaining Trust Pilot, Amazon, and Google reviews from customers.
  • Tracking orders to ensure delivery is made on time.
  • Keeping track of how many orders are processed a day and creating reports.
  • Sending account applications to mostly Schools to process orders from Purchase orders for existing accounts.
  • Processing customer returns from start to finish
  • Taking payments for orders over the phone.

The successful candidate will:

  • Have demonstrable attention to detail skills
  • Proven experience in a similar role
  • Proven experience of managing and leading a team
  • Have good people/communications skills with the ability to work closely with the marketing team, IT department, and website agencies but also the ability to work on own initiative
  • Possess good communication skills
  • Have a helpful and enthusiastic approach to work
  • Creative and positive attitude
  • Good MS Office skills especially MS Word
  • Have a “will do” attitude

It may be an advantage if you had:

  • Previously worked with “Live Chat”
  • Had knowledge of OrderWise, Magento, and Syrinx

In return they offer:

  • A basic salary of £24,000-£27,000 depending on experience.
  • Performance related quarterly bonus (up to £2,000 per annum)
  • Healthcare scheme (after 3 months)
  • Christmas bonus
  • Social events
  • Full training
  • Onsite car park

***This role is subject to a basic DBS Check***

If you feel you match or indeed exceed these requirements and wish to apply, please send us your CV along with a covering letter quoting reference number RD2290

Noble HR Solutions trading as Recruitment Doctor is acting as an Employment Agency in this matter.

Reference :
RD2290
Contract :
Permanent Full Time
Wage :
£24,000 - £27,000
Working place :
Bromborough
Creation date :
04/21/2022
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