Sales Administration Manager

With 20 years’ experience in radio communications, our has an established client base, and great reputation throughout the UK. They have experienced a sustained period of growth, circa 500% in the last 5 years and as a result of their organisational growth and continued development they are looking to appoint a Sales Administration Manager to lead and grow a team of administrators. Based at their Head Office on the Wirral, you will be supporting a busy Sales team, working across 3 core business units.

The main purpose of the role is:

• Responding to customer enquiries via e-mail (outlook), phone or live chat
• Tracking and monitoring conversion rates and direct improvements to company websites in order to enhance the customer journey and sales conversions through different distribution platforms
• Analysing the customer journey through our other various digital platforms
• Answering the phone with confidence
• Supporting the Sales team by gathering information by phone or email and setting these details in our in-house system.
• Qualifying and distributing sales leads for the team.
• Sending quotes to customers and following up trying to close the sale.
• Meeting Quarterly Targets made up of Revenue/Profit, Trust Pilot and other platforms.
• Processing Online orders through OrderWise and Syrinx.
• Gaining product knowledge.
• Obtaining Trust Pilot, Amazon, and Google reviews from customers.
• Tracking orders to ensure delivery is made on time.
• Keeping track of how many orders are processed a day and creating reports.
• Sending account applications to mostly Schools to process orders from Purchase orders for existing accounts.
• Processing customer returns from start to finish
• Taking payments for orders over the phone.

The successful candidate will:

• Have demonstrable attention to detail skills
• Proven experience in a similar role
• Proven experience of managing and leading a team
• Have good people/communications skills with the ability to work closely with the marketing team, IT department, and website agencies but also the ability to work on own initiative
• Possess good communication skills
• Have a helpful and enthusiastic approach to work
• Creative and positive attitude
• Good MS Office skills especially MS Word
• Have a “will do” attitude

It may be an advantage if you had:

• Previously worked with “Live Chat”
• Had knowledge of OrderWise, Magento, and Syrinx

In return they offer:

• A basic salary of £24,000-£27,000 depending on experience.
• Performance related quarterly bonus (up to £2,000 per annum)
• Healthcare scheme (after 3 months)
• Christmas bonus
• Social events
• Full training
• Onsite car park

***This role is subject to a basic DBS Check***

If you feel you match or indeed exceed these requirements and wish to apply, please send us your CV along with a covering letter quoting reference number RD2290

Noble HR Solutions trading as Recruitment Doctor is acting as an Employment Agency in this matter.